Sky Netgear router problem

Hi

I have Sky Max broadband with a V1 white Netgear router. Recently on
several occasions (about 4) it has seemed to just stopped working. When
this "lock up" happens I have no internet access and I also can't connect to
the PC from the Xbox (to steam videos).

Only way to get it back on is to pull the power cord out and re-boot. Is
this an indication that the router is on it's way out? I have had Sky BB
for approx 18 months now with this router.

I have Sky Max broadband with a V1 white Netgear router. Recently on
several occasions (about 4) it has seemed to just stopped working. When
this "lock up" happens I have no internet access and I also can't connect
to
the PC from the Xbox (to steam videos).

Only way to get it back on is to pull the power cord out and re-boot. Is
this an indication that the router is on it's way out? I have had Sky BB
for approx 18 months now with this router.

Does the router have a control panel, if so can you access it?
If it has, and you can, it will give you the state of the line, and
possibly it has a router reset function. The control panel
should also give basic line parameters.
If it has a control panel, and you can't access it, other
than by a power cycle, then I'd suspect that the
router is knackered.
Is there any difference in the lights between when it is
working and when it is locked up?
What you need to establish is whether it is a line
problem, causing it to drop sync, and stop transmitting
data, or a router hardware (possibly a thermal heat related)
problem.

"Ato_Zee" wrote in message
...

I have Sky Max broadband with a V1 white Netgear router. Recently on
several occasions (about 4) it has seemed to just stopped working. When
this "lock up" happens I have no internet access and I also can't connect
to
the PC from the Xbox (to steam videos).

Only way to get it back on is to pull the power cord out and re-boot. Is
this an indication that the router is on it's way out? I have had Sky BB
for approx 18 months now with this router.

Does the router have a control panel, if so can you access it?
If it has, and you can, it will give you the state of the line, and
possibly it has a router reset function. The control panel
should also give basic line parameters.
If it has a control panel, and you can't access it, other
than by a power cycle, then I'd suspect that the
router is knackered.
Is there any difference in the lights between when it is
working and when it is locked up?
What you need to establish is whether it is a line
problem, causing it to drop sync, and stop transmitting
data, or a router hardware (possibly a thermal heat related)
problem.

I cannot access the router 'control panel' when it has locked up. I think
when it's locked up only the power light is illuminated. When it's working
normally I have 4 lights illuminated - Power, Wireless, Internet and network
port 1 all illuminated. I may get in touch with sky get them to send me a
new one.

Slider wrote:
I have Sky Max broadband with a V1 white Netgear router. Recently on
several occasions (about 4) it has seemed to just stopped working
[...]
Only way to get it back on is to pull the power cord out and re-boot.

My mother's netgear router does much the same (no, not a Sky one). My
solution was to put it onto a 24hr mains timer and have it switched off
for a few hours each night. Works fine for her.

Chris

Slider wrote:
"Ato_Zee" wrote in message
...
I have Sky Max broadband with a V1 white Netgear router. Recently on
several occasions (about 4) it has seemed to just stopped working. When
this "lock up" happens I have no internet access and I also can't connect
to
the PC from the Xbox (to steam videos).

Only way to get it back on is to pull the power cord out and re-boot. Is
this an indication that the router is on it's way out? I have had Sky BB
for approx 18 months now with this router.
Does the router have a control panel, if so can you access it?
If it has, and you can, it will give you the state of the line, and
possibly it has a router reset function. The control panel
should also give basic line parameters.
If it has a control panel, and you can't access it, other
than by a power cycle, then I'd suspect that the
router is knackered.
Is there any difference in the lights between when it is
working and when it is locked up?
What you need to establish is whether it is a line
problem, causing it to drop sync, and stop transmitting
data, or a router hardware (possibly a thermal heat related)
problem.

I cannot access the router 'control panel' when it has locked up. I think
when it's locked up only the power light is illuminated. When it's working
normally I have 4 lights illuminated - Power, Wireless, Internet and network
port 1 all illuminated. I may get in touch with sky get them to send me a
new one.



I had a problem with the router locking up (symptoms as described - but
the lights did not change) which was cured by mounting the feet so that
the unit was upright (lights vertical).

--
PeeGee

"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

"Ato_Zee" wrote in message
...

On 2-Sep-2008, "Slider" wrote:

I cannot access the router 'control panel' when it has locked up. I think
when it's locked up only the power light is illuminated. When it's
working
normally I have 4 lights illuminated - Power, Wireless, Internet and
network
port 1 all illuminated. I may get in touch with sky get them to send me
a
new one.

Sounds like a thermal problem. Mounting it vertically so as to
get better air convection over the PCB may help, try
different vertical orientations, one may put the errant component
at the bottom where it will be cooler.
Getting a new one from Sky is a good idea.
Only problem with exchanges is that if you don't get a new
one, only a reconditioned one, you may get someone elses
intermittent fault.
Bit like cars, and mainframes, send a board back, tests
ok on a bed of nails tester, it has a thermal problem, it
gets shipped to another site.

On 2-Sep-2008, "Slider" wrote:

I cannot access the router 'control panel' when it has locked up. I think
when it's locked up only the power light is illuminated. When it's
working
normally I have 4 lights illuminated - Power, Wireless, Internet and
network
port 1 all illuminated. I may get in touch with sky get them to send me a
new one.

Sounds like a thermal problem. Mounting it vertically so as to
get better air convection over the PCB may help, try
different vertical orientations, one may put the errant component
at the bottom where it will be cooler.
Getting a new one from Sky is a good idea.
Only problem with exchanges is that if you don't get a new
one, only a reconditioned one, you may get someone elses
intermittent fault.
Bit like cars, and mainframes, send a board back, tests
ok on a bed of nails tester, it has a thermal problem, it
gets shipped to another site.

"Ato_Zee" wrote in message
...

On 2-Sep-2008, "Slider" wrote:

I cannot access the router 'control panel' when it has locked up. I think
when it's locked up only the power light is illuminated. When it's
working
normally I have 4 lights illuminated - Power, Wireless, Internet and
network
port 1 all illuminated. I may get in touch with sky get them to send me
a
new one.

Sounds like a thermal problem. Mounting it vertically so as to
get better air convection over the PCB may help, try
different vertical orientations, one may put the errant component
at the bottom where it will be cooler.
Getting a new one from Sky is a good idea.
Only problem with exchanges is that if you don't get a new
one, only a reconditioned one, you may get someone elses
intermittent fault.
Bit like cars, and mainframes, send a board back, tests
ok on a bed of nails tester, it has a thermal problem, it
gets shipped to another site.

I have stored it vertically since getting the router. Will try turning it
around - if no better will contact Sky.

Thanks for all the help guys.

I also can't connect to the PC from the
Xbox (to steam videos).

I know its healthier, but aren't videos tastier fried?